1. Direct Contact & Inquiry Guidelines
When contacting our support desk, please provide the following details so we can investigate and resolve your inquiry as quickly as possible:
- Your account email: The address you use to sign in to Between (or that you signed in with through Apple or Google).
- Device Model: e.g., iPhone 15 Pro, iPhone 14, etc.
- iOS Version: Found in iPhone Settings > General > About. Between needs iOS 15 or later.
- App Version: Found in iPhone Settings > General > iPhone Storage > Between.
- Detailed Description: A short description of the issue or question you have.
2. Partner Pairing & Invite Codes
Between connects two partners using a secure, private 6-character invite code.
How to connect:
- The first partner downloads Between and opens the app to generate a 6-character invite code.
- Share the code with your partner via Messages, WhatsApp, or in person.
- The second partner downloads Between, taps "Enter their code", and types the 6-character code.
- Both accounts are immediately paired.
Troubleshooting Pairing:
- Code Expired or Not Found: Invite codes are valid for 24 hours and can be used once. If a code fails, the first partner can tap "Get a new code" and share the fresh one.
- Already Paired: An account can be in one pair at a time. To start over, go to Together → Settings → Leave this pair. Leaving closes the pair and its history for both of you.
- Network Connection: Please verify that both devices have active Wi-Fi or Cellular data enabled when connecting.
3. Daily Question Ritual & Syncing
Between keeps each answer private until you have both played:
- Once you submit, your answer is sealed and can't be changed. Your partner can't see it until they have answered too, and that rule is enforced on our server.
- Once both partners answer, the results unlock simultaneously, showing your match status and prediction accuracy.
- Time Zone: The new day starts at midnight in the time zone of the partner who created the invite. This shared clock is shown in Settings and stays the same for both of you, even when you travel.
4. Subscriptions & Restoring Purchases
All premium subscriptions and in-app purchases for Between are securely billed and managed through Apple's App Store using your Apple ID.
How to Restore Purchases:
If you reinstalled Between, upgraded your iPhone, or switched devices, you can easily restore an active subscription:
- Open Between on your iPhone.
- Open the Together tab and tap the Settings gear.
- Tap Restore Purchases.
- Sign in with the Apple ID used for the original purchase if prompted. If your partner is the subscriber, their Premium is picked up automatically, so you don't need to restore anything.
How to Manage or Cancel a Subscription:
Subscriptions renew automatically unless canceled at least 24 hours prior to the end of the current billing cycle. To modify or cancel your subscription:
- Open the Settings app on your iPhone.
- Tap your Apple ID / Name at the top.
- Tap Subscriptions.
- Find and select Between.
- Tap Cancel Subscription.
5. Push Notifications & Reminders
Between can notify you when today's question is ready, when your partner has answered, and when your partner invites you to a challenge:
- To verify notifications are enabled, open your iPhone's Settings > Between > Notifications and ensure Allow Notifications is toggled on.
- You can turn Between notifications on or off any time in Together → Settings.
6. Account Deletion & Data Privacy
In compliance with Apple App Store Review Guidelines and global privacy laws (GDPR, CCPA):
- In-App Self-Service Deletion: You can permanently delete your account and all associated couple data at any time directly in the app. Go to Together → Settings → Delete my account and confirm.
- What is deleted: Your sign-in account, profile, invite code, device tokens and subscription records are deleted, and your current pair is closed. The pair's shared history (questions, answers and reveals) may remain visible to your former partner until they also leave the pair or delete their account.
- Assisted Deletion: If you cannot access your device, email us from your registered account at fatih.appstudio@gmail.com with the subject "Account Deletion Request", and we will process your request.
7. Apple In-App Purchase Refund Policy
As Between uses Apple's official In-App Purchase system, all financial transactions, payments, and billing refunds are handled exclusively by Apple Inc. Developers do not have access to your credit card or billing details.
To request a refund for an App Store purchase:
- Visit Apple's official portal: reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the subscription.
- Select "I'd like to..." and choose "Request a refund".
- Choose the reason for your refund request and select the Between transaction.
- Submit your request to Apple for review.